You Never Know Who Will Step Up A few years ago, I visited a correctional facility in Colorado. A client asked me to sit in on an inmate training workshop and offer feedback on how it might be improved. The course was about leading yourself to better results. It aimed to help inmates prepare for productive, successful lives after release. At first glance, the workshop looked like any corporate training I’d attended: six round tables squeezed into a library annex, a facilitator at the front...