What's Obvious to You Is Invisible to Them Why the quick ask is the most expensive thing you'll say all week. You've done it. I've done it. We all do it. "Hey, can you take care of that?" It takes four seconds to say. It can take four days to untangle. The story A manager stops an employee in the hallway and asks him to handle something. The employee nods, not wanting to look lost. He isn't sure what "handle it" means, but he takes his best shot. The manager thinks she empowered him. He feels...