One Question. Then Nothing. Choose to listen. Here is a number worth sitting with. When The Harris Poll surveyed 2,206 American employees on behalf of communication researcher David Grossman, only 19% of people working for a leader they considered good said they felt heard. Not bad leaders. Good ones. Four out of five of their people still walk away from conversations feeling like nobody actually took in what they said. That gap is almost never about intent. Very few leaders sit down...