Weekly Leadership Tip: Leadership isn’t only about making people feel good in the moment; it’s also about consistently delivering results During an overnight business trip to Philadelphia, I desperately needed a haircut. I spotted a barber shop while waiting at a traffic light. It looked promising, so I decided to stop in for a quick trim. As I walked into the shop, I was immediately impressed by its cleanliness, brightness, and organization—clear signs of a professional setup. I was told to...